For delivery in mainland France, shipping is free from 49€ of purchases, below this minimum, we charge according to the postal charges in force. Outside metropolitan France, we also charge according to the actual postage.

The processing and shipping of our products is carried out within a period of between 3 and 10 working days maximum (depending on your choice of shipping method when placing your order) for all items present in our online store. For delivery in mainland France, delivery does not exceed 2 or 3 working days maximum. For delivery within the European Union, the delivery time is 5 to 10 working days. In your interest, our shipments, in particular of plants, may exceptionally be delayed from the date indicated when ordering depending on weather conditions, public holidays or possible disruptions on the delivery network.

If the dimensions of the package allow it, especially for seed orders, it will be slipped into your mailbox, if this is not possible or if you have chosen registered delivery, you will have a delivery notice in your mailbox. letters and can pick up your package at the post office the next day. Attention, in the case of an order including plants, please make sure you are available to receive the delivery, Alsagarden cannot be held responsible for the final quality of the delivery in the event of pending package !

We take particular care in packing parcels so that our products reach you in perfect condition, especially when your order includes plants. Also, we make every effort to use environmentally friendly products in our packaging. We mainly use recycled and recyclable paper and crumpled cardboard. Thus, you will not find blister packs or plastic packaging in our packages.

We are obviously sorry for the inconvenience caused. If, despite the care we take in the packaging, you notice that a plant has been delivered to you in poor condition, you should notify us of your complaint by e-mail to the following address: contact@alsagarden.com within 24 maximum hours from the day following receipt of the package. Please also specify your surname, first name and the order reference. For any complaint concerning plants or other products, please attach photos to your e-mail. We will answer you as soon as possible and we will try to find a solution to this inconvenience.

To reduce our impact on the environment, we have moved to digital invoices, so we no longer attach your paper invoice orders. However, you can download and if necessary print your invoice directly from your customer area in the order history.

It is possible to come on site to make your purchases directly, however for technical and logistical reasons, we do not offer on-site withdrawal for an order previously placed online on our website.