Frequently Asked Questions & Contact !​

A question ? Need help ? Your answer is surely in our frequently asked questions! Otherwise, do not hesitate to contact us via the form at the bottom of the page, or directly by e-mail at, we will answer you as soon as possible, within 24 to 48 hours maximum.

Frequently Asked Questions & Contact !​

A question ? Need help ? Your answer is surely in our frequently asked questions! Otherwise, do not hesitate to contact us via the form at the bottom of the page, or directly by e-mail at, we will answer you as soon as possible, within 24 to 48 hours maximum.

Account and Orders :

To place an order on our site, you must first create an online customer account, then you can place an order by logging into this account. We do not take orders by phone or free paper, all orders must be placed online directly.

On our website, you can choose the method of payment that suits you best: by credit card, by check, by bank transfer or via PayPal. 

If you cannot log in, first make sure that you are using the same email address and the same password as when you registered. If you have forgotten your password, simply click on “Forgot password”. Indicate your address and you will automatically receive an e-mail allowing you to regenerate your password. Click on the link in this e-mail to then choose a new password, confirm and then try again to connect to your customer account. If the problem persists, contact us!

You have a code allowing you to benefit from a credit note or a discount, simply enter this code in the “promo code” field in the basket before continuing with the ordering process. Your code does not work, have you checked the validity date of it? Another problem of use with a code, contact us!

Whether before or after placing an order, we assure you of an available and quality customer service. For any information or questions, we are therefore at your disposal. Be aware however that we are a small team and are not always able to answer the phone throughout the day. We therefore invite you to write to us by e-mail ( or directly via the contact form below. We will usually get back to you within the day!

About our Seeds :

We have chosen not to publish a paper catalog for ecological reasons, however you will find our entire varietal range available on our site directly, or on site in our physical store.

Yes indeed, unless otherwise stated, our seeds are all certified organic by Ecocert France. Our AB certificate is available on request. The published invoices as well as our seed packets carry the French and European AB logo as well as the mention FR-BIO-01.

Our seeds are packaged in kraft paper bags, a material ensuring very good seed conservation. The kraft paper we use comes from renewable resources and also has the advantage of being perfectly biodegradable and recyclable.

Our sachets contain different quantities of seeds depending on the variety, sometimes expressed in number of seeds, and sometimes in grams, you will find this information on our seed sachets in the “capacity” paragraph, and of course the packaging is also clearly specified on our site.

Alsagarden encourages and supports as much as possible the local production of reproducible and organic seeds. Thus, nearly 85% of our seeds are produced by our network of small professional French growers-multipliers. In order to expand our offer, around 15% of the varieties we offer are also produced in organic or biodynamic agriculture, with our German and Swiss neighbours.

Generally the shelf life of our seeds is 2, 3 or 4 years depending on the variety. We affix rather short dates as “expiration dates” on the bags, but this absolutely does not mean that the seeds will no longer germinate after the date indicated, but from this date the germination rate is likely to decrease gradually. If you wish to keep your seeds for several years, we invite you to store them in a cool (15°C maximum), dry (60% maximum humidity) and dark place. Finally, if you want to keep them for the long term, we advise you to store them in the freezer, so they will keep their germination power for many years.

We work in tight flow with relatively low storage and therefore offer for sale fresh seeds from the last harvest, or from the previous year at most. We carry out germination tests on our seed lots regularly to ensure an optimal germination rate for our customers and we are also checked by several organizations each season on this point. However, we are not able to provide a germination guarantee, since you will understand that beyond the quality of the seeds, the success or failure of a sowing depends on very many factors that it is impossible to check for us (sowing method, nature of the substrate, sowing date, depth, watering, exposure, temperature, etc.). However, if you have a concern about the germination rate, we invite you to contact us by e-mail ( indicating the batch number written on the bag as well as your surname/first name and order reference. . We will of course carry out additional tests and we will keep you informed.

At Alsagarden, we have chosen to offer you only peasant varieties called “populations”, ie reproducible as they are by you, and therefore free of rights. Our desire is to (re)live the vegetable diversity as we found it in the old catalogs of seed suppliers. You will therefore not find an F1 hybrid variety with us, and obviously no GMO varieties!

We offer peasant seeds produced on a small scale, these are sometimes rare varieties produced in “confidential” quantities, so it happens that we have references out of stock for a good part of the season. We invite you to subscribe to availability alerts via the product sheets in order to be notified automatically when restocking.

To visit us :

You can actually come and visit us, we have a physical point of sale on site here in Niederhaslach, in Alsace. Being specialized in mail-order sales, we are however not open every day and our opening hours are relatively limited, so we invite you to take note of our opening hours to avoid unnecessary travel.

The opening days as well as our schedules are kept up to date on our site. We invite you to check before any trip. We do not visit outside opening hours and except for exceptions, we are closed on public holidays.

In particular, you will be able to find our range of biological and reproducible seeds, small gardening equipment and, depending on the season, old vegetable plants, aromatic plants and unusual edible flowers, as well as small original fruit trees. In addition to the shop, during our opening hours and in season, you can also freely visit our small vegetable garden, both an exhibition garden and an experimental garden which is cultivated in particular respecting the principles of permaculture.

We are sorry, however we do not offer advance reservations or prepayments. You can, however, of course, contact us to ensure the availability of this or that product before going to our point of sale. Finally, also know that you have the possibility via our site, to subscribe to availability alerts (on the product sheets) in order to be automatically notified of restocking.

Shipping & Deliveries :

For delivery in mainland France, shipping is free from 49€ of purchases, below this minimum, we charge according to the postal charges in force. Outside metropolitan France, we also charge according to the actual postage.

-Shipping in mainland France: We obviously ship our entire range (products, seeds and plants) everywhere in mainland France!
-Shipping within the European Union: We ship our entire range (products, seeds and plants) to all European Union countries. The 27 member countries are Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, France, Greece, Hungary, Ireland , Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, the Czech Republic, Romania, Slovakia, Slovenia and Sweden.
For reasons of customs restrictions on the import/export of plants, we do not ship to overseas France, nor internationally outside the European Union.

The processing and shipping of our products is carried out within a period of between 3 and 10 working days maximum (depending on your choice of shipping method when placing your order) for all items present in our online store. For delivery in mainland France, delivery does not exceed 2 or 3 working days maximum. For delivery within the European Union, the delivery time is 5 to 10 working days. In your interest, our shipments, in particular of plants, may exceptionally be delayed from the date indicated when ordering depending on weather conditions, public holidays or possible disruptions on the delivery network.

If the dimensions of the package allow it, especially for seed orders, it will be slipped into your mailbox, if this is not possible or if you have chosen registered delivery, you will have a delivery notice in your mailbox. letters and can pick up your package at the post office the next day. Attention, in the case of an order including plants, please make sure you are available to receive the delivery, Alsagarden cannot be held responsible for the final quality of the delivery in the event of pending package !

We take particular care in packing parcels so that our products reach you in perfect condition, especially when your order includes plants. Also, we make every effort to use environmentally friendly products in our packaging. We mainly use recycled and recyclable paper and crumpled cardboard. Thus, you will not find blister packs or plastic packaging in our packages.

We are obviously sorry for the inconvenience caused. If, despite the care we take in the packaging, you notice that a plant has been delivered to you in poor condition, you should notify us of your complaint by e-mail to the following address: within 24 maximum hours from the day following receipt of the package. Please also specify your surname, first name and the order reference. For any complaint concerning plants or other products, please attach photos to your e-mail. We will answer you as soon as possible and we will try to find a solution to this inconvenience.

To reduce our impact on the environment, we have moved to digital invoices, so we no longer attach your paper invoice orders. However, you can download and if necessary print your invoice directly from your customer area in the order history.

It is possible to come on site to make your purchases directly, however for technical and logistical reasons, we do not offer on-site withdrawal for an order previously placed online on our website.

Professionals & Resellers :

In order to promote the development of local market gardening based on old peasant varieties, we do offer a special rate for large orders! Contact us to benefit from it.

Yes, we already work with many groups of gardeners and we offer a specific discount on our seeds for association orders! To benefit from it, we invite you to contact us via the contact form below or by e-mail directly (

We send it to you on request, just contact us!

You like our brand and our philosophy and you want to distribute our organic seeds in your store*? We offer a wide range ranging from traditional old vegetable varieties to more original, rare and unusual varieties!

If you wish to become an Alsagarden reseller, we invite you to contact us via the contact form below or directly by e-mail at the following address:, indicating the name and contact details of your business. , we will send you our commercial offer and our reseller conditions.

*In order to promote local trade, we only want to distribute our seeds to small physical businesses, such as organic stores and grocery stores, small urban or rural garden centers and florists.

Are you a farmer or market gardener-producer of organic seeds? Maybe we could work together! Here are the main essential criteria to become a partner seed producer:
1. Have the will to multiply a free and reproducible variety!
2. Have experience in the culture of the species concerned and master its culture!
3. Be certified organic and comply with the regulatory level for the seed production activity.
You meet these three criteria, so contact us via the contact form at the bottom of this page or directly by e-mail at the following address: You can either submit a variety that you already produce. We will then do a search on the variety and assess the interest in our range, or we will make you a variety proposal. We discuss together the technical feasibility according to your land and your infrastructures! If we agree, we will establish contact and provide you with the mother seed!

Contact us !

You have not found the answer to your question in our FAQ? Contact us directly by filling out the form below. If your question concerns an order, please fill in the reference of the order for faster processing of your request.

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